Cancellation and Refund Policy

Cancellations

You may request cancellation of an order before work on a product or service has started, or before a subscription renews for a new billing period. Once work has begun, or a new billing period has started, cancellation may no longer prevent the charge already incurred for that period.

To request a cancellation, contact us at team@veltontech.com with your name, order or invoice number, and the reason for the cancellation.

Mosqhub subscription cancellations

Customers may request cancellation of a Mosqhub subscription by contacting team@veltontech.com.

Cancellation prevents charges for future billing periods once processed, subject to any billing period or written agreement already accepted by the customer. Access may remain available until the end of the period already paid for.

Payments for a billing period that has already started are generally non-refundable. However, Veltontech may provide a full or partial refund for duplicate or incorrect charges, failure to provide paid access, a material failure to provide the agreed service, or where a refund is required under applicable Malaysian law.

Refund eligibility

Payments are generally non-refundable once the agreed product has been delivered, or the agreed service has been completed. We may, however, provide a full or partial refund in the circumstances set out below. Change-of-mind refunds are not provided unless we agree to one in writing.

Duplicate or incorrect payment

If you were charged twice for the same order, or charged an incorrect amount because of an error on our part, we will refund the difference once we have verified the payment.

Unable to supply the product or service

If we are unable to deliver the product or provide the service you paid for, you are entitled to a full refund of the amount paid for that order.

Materially different, defective, or incorrectly described

If the delivered product or service materially differs from what was agreed, or the product is defective where applicable, we will offer a repair, replacement, or refund as appropriate to the situation.

Required under Malaysian law

We will also provide a refund wherever one is otherwise required under applicable Malaysian law.

How to submit a refund request

Refund requests must be submitted within 14 days of the payment date or delivery date, whichever is later, by emailing team@veltontech.com. Please include:

• Your order or invoice number
• Proof of payment (such as a receipt)
• The reason for your request
• Any supporting evidence relevant to your request

Refund processing time

Approved refunds are returned to the original payment method where possible. Processing typically takes approximately 5–14 business days, depending on your payment provider and financial institution.

Your statutory rights

Nothing in this policy excludes or limits any right or remedy you may have under applicable Malaysian consumer protection law.

Contact

Veltontech
Email: team@veltontech.com
Telephone: +6017-7072840